Insurance

How it Works…

An insurance policy is there to support you financially to ensure your pet gets the best care they need. At Pet People we want the process of claiming through insurance for your pet’s care to be as seamless as possible. We require insured customers to settle their account in full with us on the day and then claim back from their insurance company afterwards. Under exceptional circumstances direct claims may be authorised by a senior member of the Pet People team as it is very important to us that our patients receive the care they need at all times.

4 weeks free insurance

In practice we are able to offer your pet 4 weeks free insurance with Pet Plan. This is a temporary policy which can be very beneficial if you’ve just picked up a new puppy or kitten and haven’t yet sorted insurance for them- we understand, there’s a lot to take in. Accidents can happen very easily with our pets and this option can be a great stop-gap until you have made a choice on your insurance policy.

What we need from you…

In order for us to process your insurance claim as quickly as possible we require you to fill out this form so we have all the information we need. Please ensure you fill out the form in full and please do contact us if you have any concerns or questions.

*Please note, this form does not take the place of starting a claim with your insurance company - In order for your claim to be processed you must also contact your insurance company yourself to initiate the claim *

What your insurance company need from you…

Some insurance companies may require you to fill out a paper claim form whereas others may offer the option of access to an online portal. Please take the time to familiarise yourself with the process that your insurance company uses to process claims. This will ultimately speed up the process and ensure you are reimbursed as quickly as possible. Please also note that in most cases the the claims process will be time limited by your insurance company so failure to provide all of the relevant information in a timely manner may result in your claim not being processed.

The Pet People team are here to support you through this process as we know it can be a little overwhelming. Please do contact us with any concerns.

Check out this link for more information on insurance companies, different policies and exclusions.