Pet insurance
We recommends pet insurance as a way to protect against unexpected veterinary fees following illness or accident.
The best time to insure your pet is when they are young and healthy – the second-best time is now!
For guidance on what to look for in an insurance policy – and what to avoid – please read more here
More about pet insurance
Making a claim for treatment?
Step one: please complete our insurance notification form
Every time you want to make an insurance claim, please start by completing our brief notification form.
Completing this form is the single most important step you can take to avoid delays with your claim. If the form is not completed, your claim may take longer to process.
If you’re unable to complete the form yourself, please let us know — we’re happy to help.
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The insurance notification form helps us to help you. It allows us to:
Give you guidance on how to start your claim, based on your insurance provider
Record that you intend to make a claim, so your request doesn’t get missed
Collect the key information we need to process your claim efficiently
Using the form means your claim can be handled faster and more reliably, with fewer back-and-forth queries.
Important information about insurance claims
We request that owners settle their account on the day of treatment, and then claim reimbursement from their insurance provider.
We will always do our best to process insurance claims promptly to minimise inconvenience.
Frequently asked questions about arthritis care
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Pets rarely cry or yelp with arthritis. Instead, they show subtle changes such as slowing down, sleeping more or avoiding activities they used to enjoy.
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No, but it can be managed extremely well. Many pets remain active and content with the right combination of treatments.
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Often yes, but modern medications are safe and effective. We monitor your pet’s health regularly to ensure the plan remains appropriate.
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Absolutely. In fact, older cats are very prone to arthritis, but are excellent at hiding pain. Small behavioural changes – such as reduced grooming, or toileting outside of the litter tray - are often the key indicators.
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Most insurance policies which cover illness will cover veterinary treatment for arthritis, as long as the policy was in place before symptoms began.
Advanced treatments, complementary therapies, or supplements may not be covered – if in doubt, please contact your pet’s insurance provider.
If you think your pet may be slowing down or showing changes in mobility, please get in touch. Early support can make a world of difference, and we are here seven days a week to help your pet stay comfortable, confident and active.